Mariner’s Wi-Fi workflow solution WaveGuide was recently featured on AMC to over 96 million households! Available on Google Marketplace, the app is integrated with Mariner’s award-winning xVu software platform directly out of the box.
WaveGuide provides a simple, intuitive workflow, allowing any field technician to quickly install — and, more importantly, certify — that a new Wi-Fi install will provide the best premium service for customers who are increasingly viewing content on multiple platforms, for more hours, connecting and streaming over Wi-Fi. Prior to WaveGuide, a marketplace gap existed and unreliable in-home streaming led to repeat service calls and customer care complaints, making it challenging for operators to address the rise in Wi-Fi usage and compete to offer the fastest and most reliable service.
The business benefits of WaveGuide go beyond improvements in customer satisfaction. By enabling a proper and more complete service installation and a faster more reliable workflow process, WaveGuide makes Wi-Fi commissioning efficient and cost-effective:
In-home streaming is dependent on Wi-Fi. Controlling a key factor in customer satisfaction is where WaveGuide provides insight previously not available. Integrating the AP provides continual monitoring of quality of service.
Improved Wi-Fi creates confidence in the customer to stream more high value content. WaveGuide backend integration provides the ability to strategically improve service for competitive insight.
By way of a proper and more complete and competitive service installation – and a faster more reliable workflow process – WaveGuide makes Wi-Fi commissioning efficient and cost effective.
WaveGuide gives technicians confidence that they are providing superior quality of service to the customer. Rather than relying on their own personal devices or smartphones to ‘test’ a Wi-Fi installation, WaveGuide includes the following unique features and benefits:
WaveGuide checks for interference, congestion and signal strength coverage around the home and finds the best location for AP placement.
A guided drill-down approach that leaves little to no interpretation of the results by the service technicians. Intuitive user interface makes the process easy.
Intelligent algorithms analyze the current configuration against ever changing environmental factors and interferences to recommend optimal configuration.
Taking dynamic configuration optimization one step further, WaveGuide integrates to the configuration management service to automatically make changes to the AP.
Certification process and data collected is pushed to a central repository and can be accessed by field technicians, care and operations groups.
Integration into the Mariner xVu platform allows for simple and scalable interface for the automated data collection and correlated reporting with other devices.