Mariner’s Wi-Fi workflow solution WaveGuide was recently featured on AMC to over 96 million households! Available on Google Marketplace, the app is integrated with Mariner’s award-winning xVu software platform directly out of the box.
WaveGuide provides a simple, intuitive workflow, allowing any field technician to quickly install — and, more importantly, certify — that a new Wi-Fi install will provide the best premium service for customers who are increasingly viewing content on multiple platforms, for more hours, connecting and streaming over Wi-Fi. Prior to WaveGuide, a marketplace gap existed and unreliable in-home streaming led to repeat service calls and customer care complaints, making it challenging for operators to address the rise in Wi-Fi usage and compete to offer the fastest and most reliable service.
The business benefits of WaveGuide go beyond improvements in customer satisfaction. By enabling a proper and more complete service installation and a faster more reliable workflow process, WaveGuide makes Wi-Fi commissioning efficient and cost-effective:
Controlling a
Key Factor of NPS
In-home streaming is dependent on Wi-Fi. Controlling a key factor in customer satisfaction is where WaveGuide provides insight previously not available. Integrating the AP provides continual monitoring of quality of service.
- Certification of Wi-Fi coverage
- Birth certificate of installation
- Back-end reporting for metrics
Upselling & Business
Intelligence
Improved Wi-Fi creates confidence in the customer to stream more high value content. WaveGuide backend integration provides the ability to strategically improve service for competitive insight.
- Competitive insights on user base
- Adoption trend for high speed services
- Customer agent guidance
Operational &
Financial Benefits
By way of a proper and more complete and competitive service installation – and a faster more reliable workflow process – WaveGuide makes Wi-Fi commissioning efficient and cost effective.
- Reduced time to install/troubleshoot
- Reduction in customer calls and truck rolls
- Prevent churn through higher customer satisfaction
WaveGuide gives technicians confidence that they are providing superior quality of service to the customer. Rather than relying on their own personal devices or smartphones to ‘test’ a Wi-Fi installation, WaveGuide includes the following unique features and benefits:
Optimize Access
Point Placement
WaveGuide checks for interference, congestion and signal strength coverage around the home and finds the best location for AP placement.
Guided
Workflow
A guided drill-down approach that leaves little to no interpretation of the results by the service technicians. Intuitive user interface makes the process easy.
Dynamic
Optimization
Intelligent algorithms analyze the current configuration against ever changing environmental factors and interferences to recommend optimal configuration.
Self-healing
Taking dynamic configuration optimization one step further, WaveGuide integrates to the configuration management service to automatically make changes to the AP.
Shared Certification
Records
Certification process and data collected is pushed to a central repository and can be accessed by field technicians, care and operations groups.
Back-end
Integration
Integration into the Mariner xVu platform allows for simple and scalable interface for the automated data collection and correlated reporting with other devices.
