video resources

Mariner - Series-Tactical Teams Series-self-serve-cusstomer-experience

Tactical Team: Self-Care Customer Experience

What does it take to enable convenient customer self-serve options for in-home services? Actionable, real-time carrier data can be used to predict a customer’s ‘next best action’. 

Mariner Tactical Teams Series, Session 3, Final Cut

Tactical Team: The Critical Home Network

Giving your customers the ability to troubleshoot common issues will improve customer satisfaction and lower cost per repair.

Mariner Tactical Teams Series, Session1, Final Cut 1

Tactical Team: The Better Virtual Visit

How to supercharge virtual visits - augmenting the physical aspects of the visit with critical information available within the home.

Mariner Virtual Tech-Walk Through Video

Watch How Virtual Tech Informs Field Teams

While field teams are challenged to perform zero-touch in-home installation and repairs, Mariner's Virtual Tech app uses AR to supercharge virtual visits.

Mariner Tactical Teams Series, Session 2, Final Cut 2

Tactical Teams: The Reality of Augmented Reality

Moving beyond applications for field technicians, we talk through self-care tools and how the customer experience can be supercharged

Mariner Partners - COVID-19 Address

Helping Your Customers Remotely

Mariner can help pinpoint service problems, diagnose their cause and solve them - without personal contact.