Tactical Teams Series
SESSION 4 - THE SELF-SERVE CUSTOMER EXPERIENCE
Telecoms are making the customer experience more convenient with self-installation and self-care troubleshooting tools. In today’s tactical teams session, Alfred Whiffen, David Baxter and our special guest, Jeff Thompson are diving into what it takes to provide the customer with ‘the next best action’.
Learn what it takes to enable convenient customer self-serve options for in-home services, how the requirements for subscriber self-serve are different than for your care team, and consumer readiness for self-installation and troubleshooting self-service.