Mariner offers a three-pronged approach to analytics, improving network operations, service operations, and customer care.
Mariner xVu™ today announced the launch of XpertVu™, an automated solution that takes operational analytics for service providers to a new level of functionality and value. XpertVu uses signatures as a vehicle to characterize critical service, operational, and application events to improve Quality of Experience (QoE).
“Operators are struggling to keep up with new entertainment launches. They need modern tools that can spot new issues and automate responses, before they impact customers,” said Marc Savoie, president of Mariner xVu. “With XpertVu, we’re offering a fresh and rapid approach to data analytics, allowing operators to improve upon network operations, service operations, and customer care, areas that are key to being a successful service provider in any market.”
Working in tandem with the award-winning Mariner xVu service assurance platform, XpertVu identifies signatures to actively monitor the xVu data, providing notification of any significant event. These signatures help service providers identify and resolve both acute and chronic issues.
XpertVu Alerts, a highly configurable notification component, allows targeted, specific messages to be sent to individuals or groups with specific responsibilities. XpertVu can be configured to automatically detect and alert personnel when hotspots emerge or failures occur, allowing for corrective action to be taken swiftly to minimize disruption to service operations. Additionally, through XpertVu OnRequest, service providers can customize the messaging provided to its agents, ensuring consistency in the troubleshooting process.
To address the need for flexibility, scalability, and speed of analysis demanded by today’s service providers, XpertVu features an enhanced core analytics engine, allowing new correlation and association dimensions to be defined as needed. This enables experimentation, characterization, and configuration of signatures with unlimited flexibility.
XpertVu is compatible with Mariner’s existing xVu product suite, providing existing customers with an evolutionary path to new levels of operational performance.
