In partnership with Mariner, Bouygues Telecom will be able to optimize the viewing experience for its customers, with the ability to rapidly isolate linear IP Video network issues, reducing outage duration and call volume.
Mariner today announced that Bouygues Telecom, a global communications provider in France, one of the world’s largest IP Video markets, has chosen the Mariner xVu™ Software Defined Monitoring (SDM) solution to help its operations teams monitor linear IP Video services. The award-winning software provides real-time visibility into customer’s quality of experience (QoE) on a broad range of devices, improving detection and analysis efficiency.
Bouygues Telecom is renowned for its innovative spirit and its commitment to customer satisfaction. Using Mariner xVu, Bouygues Telecom will be able to optimize the viewing experience for its customers, with the ability to rapidly isolate linear IP Video network issues, reducing outage duration and call volume.
“Mariner xVu’s versatility with quick access to actionable information will enable us to proactively identify and resolve issues in a more timely and cost-efficient way,” said Jean-Christophe Reversat, Bouygues Telecom’s network operations director. “IP Video monitoring at the end-points for linear TV will give us a better end-to-end service visibility for our operations teams.”
“The consistent and meaningful QoE data Mariner xVu provides helps our customers to improve end-user experience and maintain consumer loyalty,” said Arman Aygen, regional business development director at Mariner Partners in Paris, France. “With over 15 million devices under management worldwide and growing, Mariner xVu is providing Bouygues Telecom with a field-proven solution that is robust and reliable.”
